Shipping policy

Shipping Policy

Last Updated: July 2026

Thank you for shopping with WHATTOWEARLONDON.

We proudly ship to customers across the United Kingdom and worldwide.

Order Processing

All orders are processed within 1–3 business days (Monday to Saturday, excluding public holidays).

Once your order has been dispatched, you will receive a confirmation email with your tracking information (where available).

Please note that processing times may be extended during peak seasons, promotional events, or public holidays.

Estimated Delivery Times

Estimated delivery times are as follows:

  • United Kingdom: 2–5 business days

  • Europe: 5–10 business days

  • United States & Canada: 7–14 business days

  • Australia & New Zealand: 7–15 business days

  • Rest of the World: 7–21 business days

Delivery times are estimates only and cannot be guaranteed. Delays caused by customs, courier services, weather, or other unforeseen circumstances are outside our control.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery destination and the shipping method selected.

We may occasionally offer free shipping promotions. Any applicable offers will be clearly displayed on our website.

Customs, Duties & Taxes

For international orders, customs duties, import taxes, VAT, and other local charges may apply depending on your country's regulations.

These charges are the responsibility of the customer and are not included in the purchase price or shipping fee unless otherwise stated.

WHATTOWEARLONDON is not responsible for delays caused by customs clearance.

Tracking Your Order

Where tracking is available, you will receive a shipping confirmation email containing your tracking number once your order has been dispatched.

Please allow up to 48 hours for tracking information to become active.

Incorrect Shipping Information

Please ensure that your shipping address is correct before placing your order.

WHATTOWEARLONDON cannot be held responsible for orders delayed, lost, or delivered to the wrong address due to incorrect or incomplete information provided by the customer.

If you notice an error in your shipping details, please contact us immediately. We will do our best to update your order before it is dispatched.

Lost, Delayed or Stolen Parcels

If your order has not arrived within the estimated delivery timeframe, please contact us at whattowearlondon@yahoo.com.

We will work with the shipping carrier to investigate the issue.

WHATTOWEARLONDON is not responsible for delays resulting from courier services, customs processing, severe weather, strikes, or other events beyond our reasonable control.

Damaged or Incorrect Orders

Please inspect your order upon delivery.

If your item arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of receiving your order.

Email whattowearlondon@yahoo.com with:

  • Your order number

  • A description of the issue

  • Clear photographs of the item and its packaging

We will review your claim and arrange an appropriate resolution as quickly as possible.

Order Changes & Cancellations

If you need to change or cancel your order, please contact us as soon as possible.

We can only make changes or cancel orders before they have been dispatched. Once your order has been shipped, please refer to our Return & Refund Policy.

Contact Us

If you have any questions about shipping or your order, please contact us:

WHATTOWEARLONDON

Email: whattowearlondon@yahoo.com